Description
We have an outstanding benefits package which includes:
1. Company-provided healthcare
2. A competitive annual leave allowance
3. Flexible working options, including hybrid working arrangements
4. Generous pension provisions
5. Income protection
6. Health and wellness benefits
7. Volunteering days
8. Enhanced parental leave
9. Life insurance
Your role:
The key focus of the role is to support the Transfer Agency (TA) oversight team and to oversee the quality and timeliness of our Third-Party Administrator (TPA). To ensure that our TPA are performing to the agreed SLAs and KPl’s, and are offering excellent client service to our Distribution Partners and their clients.
Key Responsibilities:
10. To act as primary point of contact between Invesco and the TA for any technical or BAU issues, sign off authorisation and query resolution
11. To monitor the overall performance against targets (SLAs and KPIs), standards and deadlines and ensure remedial action or escalation is taken as required
12. To build an open and effective communication channel with both the TA and our internal business partners to ensure that the TA can meet both lnvesco's business needs and continue to deliver excellent client service
13. To provide support, escalation route when necessary to manage and resolve any queries received from the TA and our internal business partners
14. Liaising with TPA and active participation with Invesco Project teams for product developments and business requirements
15. To ensure that all returns and statistics are completed and submitted within the UK regulatory timescales i.e. CMAR reporting, ISA 25 etc.
What you can bring:
16. Experience within the Fund Management industry preferable
17. Proficient in the use of PC software including Word/Excel
18. Experience with outsourced administration, monitoring KPls / SLAs and ensuring excellent client service to our distribution partners and their clients
19. In depth knowledge of ISA and ICVC Regulations
20. A good knowledge of historical products and events
21. An understanding of both the key similarities and differences between the UK and cross border (EMEA) functions
22. Knowledge of how Invesco is organised, operates and an awareness of the external market in which the company is operating, including market trends and relevant initiatives by competitors
23. Relevant business qualification or IOC preferred
24. Effective communication and influencing skills at all levels both internally and externally
25. Strong relationship building skills of varying levels and with external clients.
26. Ability to work under pressure
27. Excellent attention to detail, while appreciating the bigger picture
28. Excellent organisational skills and ability to prioritise own workload.
29. Self-motivated, organised and flexible to new ideas
30. Results focused ensuring client's needs are met professionally and in a timely manner
31. Strong problem solver and issue resolution skills
32. Ability to escalate issues when appropriate
33. Flexibility and willing to travel when required
Disability Confident Scheme
Applicants who opt in to the Disability Confident Scheme and meet the criteria for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting-in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme.
The Disability Confident Scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Invesco at that time.
To apply through the Disability Confident Scheme, you’ll need to firstly ensure you have applied for the role via our external careers page. Following this, you’ll need to email us at confirming your wish to opt-in, alongside your contact details and the title of the role you wish to apply for.
Full Time / Part Time
Full time
Worker Type
Fixed Term Employee (Fixed Term)
Job Exempt (Yes / No)
No
Workplace Model
Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.
If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e-mail to emea- Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments)
We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.
Our commitment to the community and environmental, social and governance investing:
We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.
Recruitment Agencies:
Invesco has an in-house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.
Regulatory:
This position may fall in-scope of one or multiple regimes/directives.