Better places, thriving communities.
Receptionist (Full-Time)
Location: Central London
Contract: Full-time, permanent
Hours: Monday – Friday 47.5 hours per week (weekend support available on an ad-hoc basis)
The Role
We are seeking a professional, welcoming and highly organised Receptionist to join our Front of House Security team. As the first point of contact for visitors, contractors and colleagues, you will play a critical role in both the visitor experience and the museum's security and safeguarding policies.
The role combines exceptional customer service with vigilance, discretion and a clear understanding of safety, security and safeguarding responsibilities within a busy public venue.
This is a permanent role reporting to the Security Operations Manager.
Key Responsibilities
Customer Service & Front of House
1. Provide a warm, professional and knowledgeable welcome to all staff, visitors, and contractors
2. Answer and direct telephone, email and in‑person enquiries efficiently and courteously
3. Provide accurate information about access services, facilities, events and gallery related information
4. Manage visitor check‑ins, appointments and meeting room bookings
5. Maintain a calm, organised and professional reception area at all times
Security & Safeguarding
6. Act as a visible and alert presence at reception, supporting the safety of visitors, staff, and contractors
7. Follow all museum security procedures, access controls and emergency protocols
8. Monitor entry points and report any security concerns, incidents or unusual behaviour promptly
9. Support safeguarding procedures, including awareness of responsibilities relating to children, young people and vulnerable adults
10. Escalate concerns appropriately in line with the museum's safeguarding and incident‑reporting policies
11. Work closely with security staff and Duty Management during incidents or evacuations
12. Provide support to ad-hoc out of hours events
Administrative Support
13. Support internal teams with reception‑based administrative tasks
14. Maintain accurate records, visitor logs and incident reports where required
15. Accept and organise any internal/ external post and courier deliveries/ collections.
16. Uphold confidentiality and data protection standards at all times
About You
You will be confident, approachable and observant, with excellent communication skills and a strong sense of responsibility.
Essential skills and experience:
17. SIA License, or the ability to obtain a new license
18. Experience in a receptionist, front‑of‑house or customer‑facing role
19. Strong customer service ethos with the ability to remain calm in pressured situations
20. Excellent verbal and written communication skills
21. Awareness of security, safety, and safeguarding responsibilities in a public setting
22. Strong digital confidence across Outlook, Teams, Microsoft applications, and other workplace systems
Desirable:
23. Experience working in a museum, gallery, cultural, heritage or visitor attraction environment
24. Previous experience following security or safeguarding procedures
25. Knowledge of access and inclusion best practice
26. Additional language skills
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .