Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Administration Assistant
The closing date is 15 July 2025
Applications are invited from qualified and experienced administration candidates to join our busy administration teams. We currently have the following Administration Assistant post in Sunderland older adults team.
the team is based at Monkwearmouth hospital and is a full time role working over 5 days.
This is a very busy service and the successful post holder will be a member of the admin team to support the multi-disciplinary clinical teams to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.
Main duties of the job
Candidates must have proven recent 12 month experience of the following:
* Experience in working in a customer / patient focused environment (face to face/telephone/reception)
* Excellent communication and interpersonal skills
* Database inputting
* Electronic filing systems
* Microsoft word/excel/powerpoint/office packages including email
* Typing letters
* Good verbal and written communication skills
* Ability to be self-directed, motivated and be able to contribute positively within a team
* Well organised and structured
* Ability to change tasks at short notice
* Reliable and punctual
* The post holder will be expected to demonstrate flexibility in the role
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job responsibilities
Please find attached job description for full details.
Advertising date : 1st July 2025
Closing date : 15th July 2025
We welcome your application.
Previous applicants need not apply.
Person Specification
Qualifications and Training
* Good general level of education to O-Level/ GCSE or equivalent in English Language
* NVQ in Business Administration (or equivalent)
* NVQ Level 2 in Customer Care (or equivalent)
Skills and Knowledge
* Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
* Able to input data accurately and efficiently
* Good communication and interpersonal skills, both verbal and written
* Demonstrates good Customer Care Skills
* Good organisational and planning skills using own initiative
* Knowledge of working in an NHS environment
Experience
* Experience of working in an administration role
* Ability to uphold confidentiality at all times
* Able to prioritise and plan own workload
* Experience of working in an NHS/healthcare setting
* Experience using stock
* Experience of working with paper-based and electronic filing systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
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