Job Title: BID Ambassador (outdoor role)
Reporting to: BID Manager
Location: West Bromwich/Northfield
Payrates from: £12.60ph
Flexible to work weekends and available to work at short notice
Must have a valid SIA License
As a BID Ambassador, you are the first point of contact for members of the public and should act in an appropriate manner. Leading from the front, you should set a good example in all that you say and do. You will be ‘on-stage’ for up to 8 hours per day – this requires stamina, flexibility, tenacity and a good sense of humour!
Primary Responsibilities:
* To provide the best possible service to customers/members of the public in keeping with company objectives and procedures
* Welcome and orientate visitors to the area in which you work, including the promotion of local attractions and events
* Undertake business visits on a scheduled basis, promoting the work of the BID and dealing with appropriate issues raised by the businesses and following these through to a satisfactory conclusion
* Report environmental issues as necessary and following through when required as well as informing relevant parties.
* Report issues of anti-social behaviour in accordance with company and site policies
Additional Responsibilities:
* Assist with BID events
* Distribute literature on behalf of the BID to local businesses
* Distribute literature to general i.e. events etc.
* Adhoc admin duties i.e. project office based
* Awareness of BID projects to inform local businesses and general publicWorking closely with the local police neighbourhood team, SMBC wardens and other key stakeholders
* Effective use of the radio link if and when required.
* Use of Body Cameras
* Daily updates social media updating newsfeeds and any relevant new articles.
* Daily business visits to be included in social media
* Monthly reporting figures for exec board
* 3 monthly reporting/presentation to bid board on social media figures
Requirements of the Position:
* Excellent customer service skills
* Good communication
* Good local knowledge of West Bromwich Town Centre
* An outgoing personality with a desire for delivering a quality service
* Stamina
* Flexibility
* Common sense
* A good sense of humour
* Within 1 hour travel distance to West Bromwich/Northfield
* To undertake any ad hoc duties required at the level of the post
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