Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.
As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.
Your day to day will be a bit like this:
1. Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
2. Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
3. Being responsible for all till management activities, and ensuring conversations we have at the counter are maximised.
4. Completing tasks for customers to help them manage and maintain their accounts.
5. Working proactively and collaboratively with other colleagues across the Society, you'll be responsible for delivering great customer outcomes.
6. Contributing to the achievement of the branch and corporate targets.
7. Utilising our financial products, you will be supporting our members through key life events.
8. Engaging with your local...