As Temporary Customer Service Coordinator you will be responsible for liaising with customers and suppliers, ensuring they receive a smooth and professional service whilst at installation stage.
Client Details
Our client is a leading and well established telecomms business, specifically in the B2B world. They are looking for a Temporary Customer Service Coordinator to join their Salford Quays team on a 3 month temporary basis.
Description
As a Temporary Customer Service Coordinator you will be:
* Ethernet & Broadband Order placement.
* Voice and Hosting and Cloud Services Order placement.
* Validation and Approval of customer order form and requirements for the delivery of the required service(s).
* Management of placing product portfolio services, in-life service changes (modify/upgrades/regrades) and ceases.
* Liaising with suppliers;
* Keeping customers updated in a timely manner, with correct expectation setting.
* Building relationships with longstanding and new customers
* Customer Care support to the wider business in relation to Service Delivery issues.
* Supporting the wider team with administrative tasks such as Inbox management, order placement, access requests
Profile
To be successful in this role:
1. Can commit to a 3 month temporary role
2. Good task management skills
3. Commun...