Overview
Repair Technician at Currys plc – Newark Distribution Centre (LM0012) – Long Hollow Way, Newark, Notts, NG24 2NH. Permanent, full-time role with a 4 days on / 4 days off shift pattern. Salary: 26,500. Grade 2.
Join Currys, the UK’s best-known retailer of tech, and contribute to delivering high-quality repairs and customer service while reducing repeat issues and driving continuous improvement.
Responsibilities
* Perform functional tests of products to ensure warranty guidelines are adhered to.
* Conduct in-depth analysis of mechanical, electrical, and cosmetic damage and perform repairs.
* Deliver world-class customer service through repairs and quality control.
* Support colleagues and other departments within repairs as required.
* Work as part of a team, sharing knowledge to develop skills and techniques through effective communication with colleagues at all levels.
* Help achieve personal and department targets for productivity and quality within deadlines, including issue resolution and repeat reduction.
* Create a safe working environment by adhering to health and safety policies.
* Approach work with a process-driven mindset aimed at continuous improvement.
What you will need
* Competence in the use of diagnostics and test equipment to an expert standard.
* Excellent awareness of Health & Safety and Electrical Safety.
* Ability to analyse data and identify patterns that could improve customer satisfaction (e.g., repeats, NPS).
* Strong personal impact and customer-focused approach.
* Excellent teamwork and willingness to share knowledge to drive results for colleagues and customers.
* Knowledge of brown goods repair processes and basic repair experience is a plus.
Benefits
* Performance-related bonus
* Product discounts on the latest tech
* A range of wellbeing initiatives
Why join us
Join our team and receive ongoing training and development opportunities. As the largest recycler and repairer of tech in the UK, Currys aims to make a positive impact on people and the planet. We are committed to inclusion and diversity and ensuring fair opportunities during the application process. For assistance with your application, please email careers@currys.co.uk.
After applying, you will complete a short online test. If successful, you’ll be invited to an assessment event at our Newark Repair Centre.
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