Rugby Office based - Monday - Friday 9am - 6pm £25,450 per annum We are looking for an energetic individual with a very clear telephone manner and confident IT skills. You must have a passion for excellent customer service acting with professionalism at all times putting the client's needs first. Key tasks for this Customer Service Advisor role include: * answering inbound calls and making outbound calls * answering queries via email * Using a bespoke CRM system - making sure you are always keeping it updated * quote adjustments to policies and issue relevant documentation. Please only apply if you have * a confident and clear telephone manner and you have telephone experience talking to clients * you are a confident IT user * you enjoy being organised and working on your own initiative. * you are reliable and show a good work track record