Miryco Consultants are working with a leading financial services company who are seeking an Operations QA professional, ideally from an investment banking background, to join their quality assurance team. This role requires assessing the quality and accuracy of administration processes and ensuring good customer outcomes.
Responsibilities:
* Conduct thorough and detailed case reviews in line with the Quality Assurance Framework to ensure customers are continuously receiving the highest standard of service.
* Build strong relationships with Third Party Administraton.
* Ensure that all policies, processes and audit findings are properly documented.
* Deliver targeted management information on the back of ongoing QA for all relevant stakeholders including senior management and executive committees.
* Work closely with the Operations division, and other second and third line assurance functions.
Experience:
* 1-3 years of Operations experience withing a financial service firm (ideally an investment bank).
* Strong Analytical and problem-solving skills required.
Salary: Very market competitive
Days in office: Hybrid (3 days required)
Finally, should you not be contacted within five working days of submitting your application, then unfortunately you have not been shortlisted for the opportunity. We will however, be in touch should there be any other opportunities of potential interest that are suiting to your skills.
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