Job Description
In this role, you will take full ownership of service delivery across your allocated regional sites.
Managing both hard and soft FM services (including engineering, cleaning, and catering), you will ensure performance, compliance, and value for money, while maintaining strong client relationships within a complex and highly regulated environment.
Acting as the key interface between the client and operational teams, you will help ensure our services consistently demonstrate high standards, transparency, and regulatory compliance.
Key Responsibilities
1. Oversee hard and soft FM service delivery across multiple sites
2. Manage client relationships and proactively resolve service issues
3. Ensure full compliance with statutory requirements and SFG20 maintenance standards
4. Manage site-based teams including supervisors, engineers, and cleaners (where applicable)
5. Oversee subcontractor performance, compliance, and service quality
6. Monitor and report on KPIs, SLAs, and performance metrics using CAFM system (Maximo)
Professional and Personal Competencies/Qualifications
7. Proven experience in a Facilities Management role
8. Strong understanding of both hard and soft FM services
9. Experience managing client expectations in a complex contract environment
10. Previous people management / line management experience
11. IOSH Managing Safely qualification
12. Understanding of statutory compliance requirements
13. Working towards Level 3 or Level 4 qualification in Facilities Management
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.