TPT2277 Block Manager
My client is a very well established Block Management company based in Borehamwood, Herts who provide an exceptional service to their clients, freeholders and leaseholders across the Home Counties and some in London.
They are seeking an experienced and qualified Block Manager ideally with IRPM or TPI to join their team. You will manage your own portfolio of client accounts, have your own Assistant working along side you to manage the day to day enquiries. The role responsibilities include:-
The role responsibilities include:-
Managing Clients and Lessees in the effective management of the property portfolio by proving efficient and accurate administrative support for the day to day running of each block or development.
* Responsibility for good all round excellent customer service
* Dealing with customer queries verbally and in written form.
* To take ownership of day to day maintenance matters, ensuring the process (from the problem being reported to its completion) is handled effectively and efficiently.
* To place orders with suppliers and liaise with them accordingly (via the Assistant)
* Manage e-mails and ensure all filing is up to date.
* Liaison with support staff as
* Dealing with section 20’s
* Assist with the issuing of all letters to customers
* Handling insurance claims (acting as post box)
* Manage your own portfolio (by improving legal/Lease knowledge and gaining experience of meetings/site visits)
* Raising jobs on the database and dealing with access arrangements for suppliers
* Ensuring when orders are raised the correct fund and heading is always used.
* Completion of jobs, any problems which arise (or you identify may arise) or where there is a knowledge gap.
* Attending meetings with clients to discuss Accounts and renewals and major projects
* Setting and managing budgets for client
* Negotiating new contracts with clients
* Raising ad-hoc problems regarding workloads and matters of a more urgent nature, as and when they occur.
The company have a very low turnover in staff. Candidates must live within easy commuting distance of Borehamwood, Herts and have their own vehicle.
Please apply now immediate interviews available