Brownhills Motorhomes are currently seeking a Service Reception Administrator to work in a busy department, this is an exciting opportunity to join our successful company. We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements.
We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite Cafe and leisure facilities. We employ around 200 staff at our 13 acre site.
Main Responsibilities
* You will be working within a forward facing customer related engagement position.
* Ensuring cohesion between workshop loading and management of customer expectations is paramount. You will be responsible for booking in customers over the phone to have services, repair work completed and additionally fitting any extras to the vehicles.
* Liaise with Workshop and Administration in order to book service work to be carried out.
* Engaging with all departments and manufactures within the scope of the warranty requirements.
* Accurate Reviewing of all manufacturers systems and following claims that need further investigation, or rejections and taking relevant action required.
* Accurate filing of customer details.
Skills Required
The successful candidate will be confident with a cheerful nature, punctual and have the ability to meet strict deadlines. You must be polite and courteous and be able to communicate with several manufacturers to enable claims to be completed in accordance with manufacturers guidelines. You must have good IT skills and possess excellent communication skills and a good telephone manner. You will need to have good time management skills, be able to follow specific instruction and manage a busy schedule. Being confident, with the ability to listen and understand the customers’ requests, whilst being able to communicate and manage the customers’ expectations is a daily requirement.
Hours of Work
Monday to Friday; 8.00 am to 5.00 pm
Additional benefits to you
Private Medical Insurance
Life Insurance
Pension
Free parking
Free use of on-site swimming pool, sauna, hot tub
Staff discount in our Café and Accessory Shop