About the role
As a Customer Assistant in one of our John Lewis shops, you'll ensure our difference is felt through outstanding customer service and exceptional in-store experiences that set us apart from competitors. Alongside great service, you'll maintain shop standards through displays, stock availability, and cleanliness. Knowing your customers will help you provide the best service and build their loyalty to our brand for a lifetime.
Key Responsibilities
Working in our shops can be fast-paced and varied. Your daily responsibilities will include:
1. Delivering engaging and inspirational customer service at every stage of the customer journey.
2. Using your product knowledge and sales training to drive sales and increase profits for the Partnership.
3. Putting the customer at the center of everything, proactively understanding their needs and resolving queries.
4. Supporting the wider team with till support, stock replenishment, price ticketing, and shop-keeping tasks.
5. Identifying areas for improvement and implementing solutions.
6. Supporting accurate stock counts to help protect profits.
Essential skills/experience you'll need
* Basic IT literacy.
* Strong communication skills.
Desirable skills/experience you may have
* Experience in a customer-facing role (training provided if not).
* Merchandising and product display experience.
About The Partnership
We're the largest employee-owned business in the UK, home to John Lewis and Waitrose. We're driven by our purpose to build a happier world, focusing on retail excellence through innovation and diversification. We offer price, quality, and service guarantees, and serve food lovers in Waitrose.
As Partners, we share ownership and success, working together with kindness and respect. We embrace differences, create inclusive environments, and support personal and collective growth.
Important points to note:
Some roles require pre-employment vetting, including DBS checks and financial probity assessments. Applicants will be informed during recruitment and encouraged to complete vetting promptly. Roles may also involve third-party checks.
Vacancies may close early due to high application volumes. We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Discuss this with the hiring manager during your interview.
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