Our voco Winchester Hotel & Spa is a modern haven, designed with a focus on both style and comfort. Our thoughtfully crafted spaces combine contemporary design elements with inviting amenities, ensuring a distinctive and enjoyable stay. Located near the historic and picturesque city of Winchester, voco Winchester Hotel & Spa is situated on the edge of the beautiful South Downs National Park and within five minutes from the city centre. Our hotel is an excellent place to start or progress your hospitality career, where your future can become reality.
It’s a big operation, featuring 131 bedrooms, 8 flexible event spaces, our restaurant Kitchen 21, and the stunning ANA Spa. Whether it’s a pre-cruise stay, business trip accommodation, spa-day, wedding, or family celebration, our hotel offers it all.
Are you outgoing, energetic, enthusiastic, and a natural communicator? Do you have a passion for providing excellent guest experiences? Then our voco Winchester Hotel & Spa could be the perfect fit for you.
The Role:
We’re seeking a confident Receptionist to join our team. You’ll be the first point of contact, providing guests and visitors with a warm welcome and exceptional service. Your main responsibilities include ensuring the smooth operation of the reception, delivering seamless check-in and check-out, and addressing guest queries efficiently. You should be courteous, helpful, and able to build strong relationships with other Front of House departments to ensure excellent service delivery.
The Ideal Candidate:
As the first point of contact, you should enjoy engaging with people, possess strong communication skills, and be capable of genuine, authentic conversations that create memorable experiences for our guests. Attention to detail, customer focus, and a flexible attitude are essential. Experience with Opera is advantageous but not necessary. Knowledge of the local area is important to provide thoughtful recommendations to enhance guest stays.
All applicants must be eligible to live and work in the UK. Evidence of eligibility will be required during the recruitment process.
* Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, starting from £50 per night with breakfast included.
* 50% discount on dining in our Restaurants or Bars.
* Fully funded Apprenticeship programme to develop your career without pay reduction.
* Cycle to work scheme – save up to 40% on bikes.
* Healthcare Cash Plans covering dental, optical, medical, and more, from £1 per week.
* Referral schemes for recommending friends or family to join our team.
* Flexible shift patterns and contracts to suit your lifestyle; we operate 24/7.
* Monthly recognition through our 5-Star Service rewards programme and long service awards.
* Access to Wagestream, a financial wellbeing platform allowing early access to your pay.
* Employee Assistance Programme offering free, confidential advice 24/7.
* An internal social media platform to connect with colleagues and the wider group.
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