Bank Private Patient Sales Advisor | Southampton, Hampshire |Flexible working
Spire Southampton Hospital is looking to recruit a Bank Private Patient Sales Advisor, who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email.
Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.
Duties and responsibilities:
* Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
* Converting enquiries to outpatient appointments.
* Meeting team and individual targets relating to conversion, revenue and appointments.
* Attending patient information events to represent Spire Healthcare and our services
* Learning skills required to assist in outpatient appointments team as and when required
* Providing customers with excellent after-sales service
Who we're looking for:
* Excellent interpersonal skills
* First-rate organisational skills and attention to detail
* A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)
* High level of customer service
* Healthcare experience
* Experience in sales or a contact centre based role
Benefits
* Bank colleagues are paid weekly
* We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
* Unsocial Enhancements, dependent upon shift pattern worked (won't be applicable for all)
* Access to Spire Healthcare pension
* Access to Blue Light Card discounts
* Smart spending discounts (in addition to Blue Light discounts) via 'Spire for You'
* Wellbeing Centre access via 'Spire for You'
* Free uniform
* Free DBS
* Full induction, including mandatory training updates
* Opportunities for further training and progression into permanent posts
* Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team
* We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
* Driving clinical excellence
* Doing the right thing
* Caring is our passion
* Keeping it simple
* Delivering on our promises
* Succeeding and celebrating together
* Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
For us, it's more than just treating patients; it's about looking after people