Job Title: Break/Fix Engineer (L2)
Location: Nottingham (Field-Based)
Contract Duration: 6 Weeks
Working Hours: MondayFriday, 08:3017:00
Day Rate: £200 per day (Inside IR35, via umbrella)
Expenses: Mileage and parking claimable
Overview
We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Nottingham. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential.
Key Responsibilities
Attend designated customer sites to perform laptop and desktop break/fix activities
Conduct hardware repairs, reassembly, and component swaps following guidance
Support diagnostics and troubleshooting of HP and Lenovo devices
Use a mobile service app to:
Manage and update tickets
Collect and return parts daily
Record completed work and close tickets
Follow instructions from senior engineers for BIOS updates, branding, and other tasks
Maintain safe working practices and report issues to the support line
Deliver professional customer service while onsite
Requirements
L2-level knowledge of laptops and desktops (HP/Lenovo preferred)
Ability and willingness to perform break/fix repairs under supervision
Previous Field Experience Essential
Own vehicle and essential tools preferred
Strong time management and organisational skills
Flexibility to work across multiple sites
Desirable Skills
Previous experience in deskside support or IT helpdesk roles
Familiarity with ticketing systems and mobile service management apps
HP or Lenovo SQ certification (advantageous but not essential)