We are Gravity, join us for this exciting
adventure…
We are Gravity, we are the UK’s biggest names in
active entertainment. Fun is our key word, where our sites can offer up to 30
activities from e-karting to trampoline parks, high wall climbing to augmented
reality bowling.
We are now looking for a General Manager to join us
managing a Gravity Active site in Maidstone.
The sites core business is as a trampoline park,
offering differing classes and sessions from ultimate wipeout to parent and
toddler sessions, Gravity Fitness to open jumps- we cater for thew whole family
in this fun entertainment venue, which also offers Inflatable, SEN sessions, Ninja
Run and parties. We have a Food and Beverage offering with hot and cold drinks,
bottled alcoholic drinks and snacks.
More about you….
We are looking for a leader, someone who is happy
to roll their sleeves up and get the job done. Your background will be strong
within the leisure environment, either coming from a similar trampoline venue
or similar such as Health and Fitness, Karting, or other entertainments.
You will be responsible for the delivery of all
site operations, ensuring that operational plans are developed and implemented
to achieve and exceed the sites Key Performance Indicator’s (KPI’s). To lead,
develop and inspire the team to drive efficiencies and ensure all areas exceed
guest expectations in line with Gravity’s Mission, Vision, and Values.
The site will have a management structure to
support you, but ultimately you must be a team player, and happy to get
involved running the site. You will also be managing a team, so strong
leadership skills and proven experience is a must.
Your key accountabilities and responsibilities
· Lead the team to deliver on all departmental
KPIs, including wage ratio and financial targets. Champion the link between key
departments to ensure stakeholder satisfaction and adherence to service level
agreements.
· Ensure the effective operations of all
departments, with the highest standards of service and safety being always
delivered and in accordance with the relevant Standard Operating Procedures
(SOP).
· Ensure effective budgetary management in all
departments. Manage all cost lines within budget and ensure all margin
protection processes are implemented effectively to maximise profitability.
· Continually seek and promote innovative ways of
increasing revenue to maximise profitability, both in the short and long term.
Assist the Marketing Department with the development and implementation of
local marketing initiatives for each department.
· Oversee and support the management teams with
accident prevention to ensure consistency across all areas.
· Maintain and develop a culture of effective
people management within each department, through recruitment, performance
management, training, development, and talent management of team members.
Your experience
* 4+ years proven operational leadership in
a customer facing business, managing diverse teams.
* A proven track record of attracting new
customers and delivering consistently good guest experiences.
* Experience of managing a P&L,
including financial sales budgets and stock control.
* A demonstratable track record of
recruiting, developing, and retaining talent.
Your personal qualities
* You are a motivator with strong
leadership skills.
* You can communicate effectively and vary
their leadership style to suit the situation and the individual.
* You will have flexibility in working
hours, we operate 7 days a week, from morning to late evening so weekends
are a major part of your working life.
* Able to influence and work
collaboratively at all levels across the business.
* Proactive organisational and time
management skills.
* Demonstrates respect for equality of
opportunity and diversity and works to actively promote an inclusive work
environment and good working relationships amongst staff.
* Knowledge of Health and Safety, Food and
Consumer legislation and regulations.
Oh, and we want someone who likes to have fun and
knows how to make the teams day fun!
What’s in it for you?
Firstly, you will be joining Gravity during an
incredible stage of growth. With this growth comes opportunity, we have sites
across the UK and new operations planned for next year.
You will also have
· The opportunity for further develop your career
through development and training.
· A full-time permanent contract, with a package of salary up to £36,793 plus a potential of up to £8,500k in bonus across the year
· Discounted food while on and off shift
· Our EAP Scheme
· Contributory health care scheme
#wearegravity #tigwag #fun