Hours: 37.5 Salary: £25,000 to £25,000 Annum Key Responsibilities Helpdesk & Maintenance Coordination Act as the central point of contact for all property repair and maintenance requests. Assess and prioritise incoming requests, determine specific requirements, and coordinate responses using internal Property Team members or approved external contractors. Manage the QFM system, ensuring all data, purchase orders, and documentation are accurate, authorised, and processed in a timely manner. Provide administrative support to the Property Team, including managing holiday requests, sickness records, and training logs. Maintain and update all relevant property-related paperwork and ensure compliance with Health & Safety legislation and company policies. Support the Property Team with technical and administrative tasks, acting as the first point of contact for queries and updates. Oversee the upkeep of the QFM database and purchase order generator. Obtain and evaluate quotations for works, making recommendations based on best value for money. Reporting & Data Management Use QFM database to maintain logs, track performance, and generate reports on maintenance activity, contractor performance, and compliance status. Produce regular reports for internal stakeholders, highlighting key metrics, outstanding tasks, and areas requiring attention. General Duties Maintain clear and consistent communication with the Property Team and other stakeholders. Provide full administrative support, including document control, scheduling, and data entry. Ensure all property-related records are accurate, complete, and filed in accordance with company standards. Support compliance by monitoring documentation for inspections and statutory requirements. Handle confidential information professionally and respect the privacy of individuals supported by the organisation. Undertake any other administrative tasks as reasonably required to support the smooth operation of the team. Personal Attributes & Requirements A good standard of general education to GCSE level or equivalent (essential). Competent in using Microsoft digital system for data entry, tracking, and reporting Strong analytical and problem-solving skills, including the ability to diagnose issues remotely via telephone. Capable of lateral thinking to identify practical and cost-effective solutions. Able to work independently with minimal supervision, demonstrating initiative and reliability. Excellent communication and interpersonal skills, with a professional and approachable manner. Ability to manage multiple tasks simultaneously and report on live actions clearly and concisely. Commitment to ongoing training and professional development to meet the evolving needs of the role. What Are The Benefits Enhanced holiday entitlement - starting from 30 days inclusive of bank holidays Opportunities for career advancement Sick pay entitlement Employee Assistance Programme - comprehensive health and wellbeing support for staff Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care Christmas bonus - vouchers for all staff members Life insurance Annual staff awards - this year each winner received £400 and we had over 30 winners in total A paid day off on your birthday Blue Light Card eligibility Who are we? Choice Care is one of the UK’s leading residential care providers for people with learning disabilities, autism and mental health conditions. With over 25 years’ experience, we’re at the forefront of national best practice, with among the highest CQC ratings of any comparable organisation. We are also proud to be one of the Top 100 Apprenticeship Employers for the second year in a row! Our homes are more than just a place to live, they’re like a second family for everyone we support. Each home is a close knit community, with its own unique personality, and all the ups and downs of typical family life, built on trust and the promise of unconditional care. Our colleagues build close bonds with the people they care for, helping to create enduring, positive relationships that build confidence and self-esteem. In every Choice Care home there’s a strong emphasis on living life to the full and having fun, with purposeful daily activities based on individual preferences and capabilities. Alongside this there are regular social events, projects, outings and holiday breaks which everyone can get involved in and express themselves through. Where will you work? This position will be based in our Head Office in Bracknell EL000