Job Description
* Act as the visible leader during service in the absence of the Assistant Manager or Manager.
* Oversee the shift and allocate duties to team members when leadership is not present.
* Represent the Food & Beverage outlet in operational meetings when required.
* Ensure all opening and closing procedures are completed and all documentation is accurately recorded.
* Maintain the cleanliness, organisation, and presentation of the outlet to Fairmont standards.
* Monitor and replenish stock levels, placing orders as needed to support smooth service.
* Communicate clearly and professionally with colleagues to maintain an efficient service flow.
* Maintain a strong guest‑focused approach and ensure the team delivers warm, attentive service throughout the shift.
* Take and deliver food and beverage orders accurately, ensuring consistency and quality.
* Handle guest issues or complaints appropriately and update the Manager on actions taken.
* Identify opportunities to upsell menu items and support daily revenue generation.
* Stay aware of daily business levels and upcoming events impacting the outlet.
* Take responsibility for all payments and financial transactions during the shift.
* Lead pre‑shift briefings in the absence of the Assistant Manager or Manager.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment.
* Qualification in Hospitality Management/Food & Beverage preferred
* Additional certification(s) in Food & Beverage will be an advantage
* Experienced in all aspects of restaurant and banquet service.
* Minimum 1 year of relevant experience in a similar capacity with proven records in delivering results
* Excellent reading, writing and oral proficiency in English language
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people