Description
Student Services Adviser
Permanent - Part Time
Salary : £13,808 - £14,120 actual (£24,183 - £24,730 FTE)
20.5 hours (on average) per week, 52 weeks per year
Working: Wednesday pm, Thursday, Friday and Saturday on open weekends (one per month)
We are looking for an enthusiastic candidate to join our friendly and dedicated Student Support Services team. Alongside delivering a high-quality Information and Advice service to potential and existing students you will develop effective partnerships within college to ensure an outstanding student experience.
Key Responsibilities
* Provide a high-quality, customer focussed service to all users of Northern College.
* Deal with enquiries to the college, in-person, via telephone, email and any digital systems such as webchat.
* Carry out tasks relating to course enrolment and residential check-in including the production of ID badges, taking fees, copying benefit evidence and preparing room keys
Skills, Knowledge & Expertise
* Experience of working in a student facing support service within an educational setting.
* Experience of dealing with customer enquiries via a variety of methods including telephone, in person and email.
* Experience of providing information and advice to potential and existing students about study opportunities.
* Experience of being able to work flexibly and independently
* GCSE English and maths (Grade C/4) or equivalent level qualification or willingness to achieve
* First Aid and Mental Health First Aid qualification or willingness to achieve
Job Benefits
* Access to the LGPS pension scheme with generous employer contributions
* Up to 38 days annual leave entitlement (including bank holidays) plus college closure between Christmas and New Year
* Staff health & wellbeing and benefits schemes including access to Occupational Health services and Employee Assistant Programme (EAP)
* Career development and progression opportunities and access to support for professional development
* Flexible working opportunities
* Free on-site parking
* Free access to 500 acres of surrounding National Trust gardens and parkland
How to apply
To find out more information about the college, view the job description and person specification and to apply online please visit the jobs page at For any queries about our vacancies please contact the HR team on or by email at
We reserve the right to close this vacancy early should we receive sufficient suitably qualified candidates.
Northern College is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. We are actively seeking to increase the diversity of our workforce and welcome applications from all qualified candidates. Northern College promotes the welfare of all students and is fully committed to safeguarding and to fulfilling its obligations under the Prevent duty. The college expects all staff to share these commitments. Please note that all applicants will be subject to a DBS check. Evidence of qualifications will be required at interview.
Registered Charity Number 507245
About Northern College
Northern College, the only adult residential college in Yorkshire, is in a unique position to be able to offer the essential skills adults need and employers want. Our mission is to inspire positive change through adult education. Working closely with our community, voluntary and employer partners we will provide outstanding teaching and learning on our campus based in the grade 1 listed Wentworth Castle. Surrounded by 500 acres of National Trust gardens and parkland we are in a fantastic location to support our adult learners to achieve their potential. Find out more