Location: Reed House, Norwich Salary: £37,209 - £43,357 per annum Hours: 36 per week Contract Type: Permanent We're recruiting for a Team Leader to assist the Scanning Manager in providing a professional, high-quality and customer-focused administration function to internal and external customers and to effectively manage the completion of administrative processes within the EDM team. You'll be working full-time in our Norwich office, which is located on the Broadland Business Park. Remote working is not possible for this particular role. You'll be required to ensure that all external mail received in the business is scanned onto the CRM system, allowing processes to be started in an efficient and timely manner, so that our tenants receive the best customer experience. You'll train, motivate and develop team members through regular 1 to 1's, team meetings and performance reviews. Managing any underperformance issues in agreement with the Scanning Manager. A key part of this role involves managing the printing of correspondence to tenants through the CRM system and from documents produced outside of this system, whilst following statutory regulations and guidelines. We're looking for someone with experience working in busy, pressurised environments and sound knowledge of electronic data management systems. You'll need previous experience in people management, and the ability to input and retrieve data and compile statistical information. If this sounds like an opportunity you'd be interested in, please take a look at the full role profile before applying. Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more. Closing Date: Monday 6th April 2026 at midnight. At Clarion Housing Group, we support the responsible use of AI. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close early without notice. Diversity and Inclusion We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.