Overview
NHS 111 Health Advisor Full Time - Bicester
Join to apply for the NHS 111 Health Advisor Full Time - Bicester role at South Central Ambulance Service NHS Foundation Trust (SCAS). This is an office-based position at our Bicester location with fixed part-time rotas; remote working is not available.
Responsibilities
* You do not need to have a medical background, just a desire to help. You\'ll need to be detailed and efficient, assertive but compassionate.
* Looking after yourself and caring for the team around you should be a priority; contribute professionally to the wider team focused on patient care.
* Handling calls to assess patient needs and provide appropriate guidance and care planning as part of NHS 111 pathways.
Training & Support
* We offer a full 6-week training program including NHS Pathways; following training, you will have the skills to assess patient needs to provide the best possible care.
Requirements & Qualifications
* Essential: Good all-round education (i.e. 2 GCSEs at grade 4 or above including English), or equivalent demonstrable experience; safeguarding: role open to people aged over 18.
* Desirable: NHS Pathways Trained; NVQ 2/3 Customer Services or equivalent demonstrable experience.
* Knowledge & Experience: Experience in a customer/patient services environment; experience of using a computerised system; experience using a telephone as a regular means of communication in a work environment.
Additional Details
* Salary: £24,937 to £26,598 pro rata, per annum; Band 3
* Hours: Part-time and full-time hours available (rota basis)
* Benefits include NHS pension, annual leave rising to 33 days pro rata, discounts, free parking, employee assistance program.
* Disability support and recruitment process information available in the job description; for full details, see the Job Description and Person Specification.
Recruitment Process
* Application online with questions describing how you meet essential and desirable criteria.
* Online assessment session evaluating listening, understanding, critical thinking, and problem-solving skills (webcam and computer required).
* Face-to-face interview to discuss skills and experience.
We reserve the right to close the campaign early if a high volume of suitable applications are received.
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