System, Support & Control Assistant Manager Number of Positions 1 Contract Type Permanent Working Hours 37 Salary £44,804 - £47,910 (inclusive of local weighting) Job Category Revenue and Benefits Location Hertford Reference eastherts/TP/281/145 Job Introduction About the role We are looking for an experienced and motivated Assistant Manager - Systems, Support and Control to join our team. This is a key role supporting the effective delivery of Council Tax, Housing Benefits and Business Rates. You will play a vital part in ensuring services are delivered efficiently, accurately and in line with legislation, while maintaining a strong focus on customer service and continuous improvements. What will you be doing - The administration of Housing Benefits, Council Tax and National Non-Domestic Rates - System administration - Managing staff working in different disciplines, across different sites and from home - Ensuring all performance targets are achieved - To support the shared service managers in all aspects of the shared service functions and operations - And all other relevant duties required for the operation of the shared service What we are looking for We are seeking a confident and experienced professional who can demonstrate: - At least 5 years' relevant management experience in Revenues and Benefits - Strong knowledge of Council Tax, NNDR, and associated legislation - Proven leadership and team management skills across diverse operations - IRRV Technician qualified or equivalent experience is desirable - Excellent communication skills What can we offer you? - A stimulating and supportive work environment - Blended working (remote/office) - Flexible working arrangements, including flexi-time - 26-29 days' annual leave rising to 34 days with 5 years' local government service - Employee well-being programme - Free parking when you are in the office How to apply For an informal discussion about the role and to find out more about East Herts Council's ambition, please contact Tanya Booker, Manager - System, Support & Control. Closing date: 15th February 2026 We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work.