Are you passionate about hospitality and delivering magic guest service? This is something that all employees at The Queens Hotel and Spa have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay. We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service. Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more. We now have an exciting opportunity for a Reception Supervisor to join our Front Office Department. As a Reception Supervisor, you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are: To be welcoming and approachable to all guests visiting the hotel. To retrieve guests information from The Queens Hotel and Spa data base and to enter and update information as appropriate for each guest. To make guest reservations and book correctly onto the hotel booking system. Ensure updates on bookings are managed in a timely manner to ensure a service and occupancy is not compromised. Know and conduct Standard Operating Procedures for the day and night shift and to be conversant with all areas of Front Office Procedures. To support the Front Office Manager in ensuring the Brand Standard, Standing Operating Procedures are adhered to by all members of staff. To assist in the daily running of the department by providing supervisor support such as voiding transactions, amending transactions and managing customer and staff complaints. To be competent at operating standard office equipment as well as computers and all I.T and communication systems. To strictly follow The Queens Hotel and Spa brand Standard policy and Laws in terms of Data Protection and Personal Identifiable Information. To proactively reduce the risk of business and guest information being shared by means necessary as advised by the Reception Manager. Oversee the Front of House team members whilst on duty and ensure that all regular security checks are carried out and recorded. We are continually evolving, and our team do too, there is no red tape or corporate conflict with us! We Evolve – You Evolve – We Grow Together If the position of Reception Supervisor is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.