DYNEX SEMICONDUCTOR LTD Dynex Semiconductor Ltd have been manufacturing semiconductor products for over 60 years; providing IGBT, Bipolar, Power Assembly and Electric Vehicle System products to customers across the world. As a business, we constantly strive to grow and develop as a leading, independent manufacturer of high power and high-reliability electronic components. It is an exciting time to be joining Dynex as we are in currently undertaking a range of exciting projects, which you can be part of. We are looking for an experienced Sales Administrator / Coordinator (Known internally as Sales and Logistics Coordinator) to join our small team in Lincoln, supporting our global customer base. THE OPPORTUNITY Keen to find a role that offers a challenge and an opportunity to learn? Reporting to the Customer Service & Compliance Manager, working in a small team, this role includes but is not limited to: Receiving inbound customer calls and emails, answering any queries, questions they have. Generating quotations using the ERP system as instructed by the Sales managers. Processing sales orders in an accurate and timely manner. Inputting and maintaining customer and sales data into the ERP System. Gathering required documentation from customers. Arranging collection of orders. Keep effective communication between parties regarding on on-time delivery updates. Managing the product returns process. Process customer complaints. Ad hoc duties as requested by Sales managers and Line management. WORKING HOURS The working pattern for this position is as follows: Monday Thursday: 08:30 16:30 (30 mins lunch break) Friday: 08:30 14:00 (No break) (Total 35.5hrs) BENEFITS Annual Leave 24 days with increments with length of service, Pension Scheme, Holiday Purchase Scheme, Bike to Work Scheme, Technology Scheme, EAP Employee Assistance Programme ABOUT YOU We are looking for someone who enjoys working within a customer facing position and within a small team to provide an effective and efficient service to new and existing customers. To be considered for the role, you require the following experience: Recent experience working within a customer facing position supporting a sales function. Experience supporting international customers, as well as UK based. Ability to handle customer complaints effectively as and when they arise. Experience working with and using and ERP system. Ability to manage workload effectively. Ability to build and maintain strong relationships both internally and externally. Strong Communicator both written and verbal. Pro-active and able to take ownership of tasks. Good attention to detail. TO APPLY If youre looking for a challenging role within a Company that encourages progression and development, please take a look at our current vacancies and schemes wed love to hear from you Click Apply to submit your CV and Covering Letter. CONTACT US Should you have a question in relation to this job opportunity, please contact the HR team and one of the team will come back to you. Please no agencies. REF-212 954