You have experience in Customer Service, ideally in the Medical Device or High Tech business and you are looking for a new challenge in an innovative company?
Our UK Team is looking for a Customer Service Representative to support our growing business.
In your role as Customer Service Representative, you will provide outstanding service to our internal (Field associates) and external (Hospitals) customers. Your duties include processing customer orders, managing product returns as well as consignment stock monitoring.
Therefore, we are looking for a positive, client focused and open-minded personality to join our Customer Service Team in UK. Effectively process customer orders using the Customer Service module of MicroVention ERP
Maintain customer account records and order history files
Monitor inventory to fulfill customer orders and backorders
Manage customer complaints and RGAs in collaboration with US CS and QA departments
Prior experience in customer service activities
Proficient computer skills including MS Word, Excel, Outlook, and Teams
very personable with good phone etiquette
Experience in high tech or medical device industry
High school diploma and/or a bachelor’s degree
Join us in our mission to make a difference in the lives of patients worldwide.