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NOC Technician - Innovative Engineering Team (Previous Relevant Experience Required), Chesterfield
Client: Telent
Location: Chesterfield, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical infrastructure that keeps the nation's networks connected and protected 24/7.
The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring all incidents are resolved per procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, responding in line with KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Allocate/despatch tickets to technical support, field engineering, and other service providers.
* Manage incident tickets with regular updates.
* Organise traffic management, coordinating with providers, regional control, and field resources.
* Provide updates to customers on network incidents.
* Coordinate with utility companies regarding power-related network issues.
Who you are:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Good communication skills and ability to liaise at all levels of seniority.
* Proficiency with Microsoft Office.
What we offer:
A career at Telent offers opportunities across many sectors, roles, technologies, and clients, enabling skill development and impactful work. We are committed to fostering an inclusive culture that values diversity and encourages everyone to thrive.
The additional benefits:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days with similar options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping through Telent Rewards.
Learn more about Telent:
Click here for Telent Video!
We are dedicated to creating an inclusive environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.
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