About Squared At Squared we pride ourselves on being a great place to work, where everyone feels fairly treated and enjoys their work in a welcoming and friendly environment. We’re a not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962. Our services don’t stop there. Our mission is “placing the customer at the heart of everything we do by providing Homes, Support, & Opportunity” - as well as providing housing for our customers we firmly believe in proactively supporting them to improve their lives. Social Housing is an increasingly scarce resource, much needed but only a small percentage of the population are lucky enough to be able to access it. Squared sees its tenants and residents as individuals who have choices; although at the time they come to us they may not be aware of that. That’s why we call them customers. Perhaps that’s where the analogy ends as Squared does not want to retain the same customers for ever. We want them to come to us, benefit from our services and at some future date, move on, in a way that suits the individual customer. Squared refuses to stand still; having a strong local identity we may be small but we’re growing, and our ambition coupled with a compelling strategy is part of the momentum that carries us forward. We want to work with like-minded people who believe in our values and like to get things done. About the team Our Digital Services department is a vital division of Squared. The digital services role is to develop and implement our digital transformation agenda. So, are you ready for a challenge, to help us develop and be part of an initiative which really makes a difference to the community? If so, come on board to develop our services with us. About the job As a Digital Services Technician you will provide an excellent internal IT service to the team members at Squared at all sites. You will ensure that IT support and training is carried out to a high standard in order to give our users the finest IT assistance possible. You are expected to be proactive in identifying and recommending areas for improvement and be self-motivated, taking responsibility for initiating and checking your own output. Some of your duties and responsibilities will include but not limited to: Provide 1st line support to all Squared team members via telephone, email, and remote support, escalating problems to line management or the current Managed Service Provider where issues cannot be resolved immediately. Act as a point of contact to our Managed Service Provider as necessary, making all efforts to assist them with problem resolution, device management and system housekeeping tasks for the various systems in use at Squared. Utilise your technical knowledge to advise, coach or train staff on more efficient means of working with IT where possible. Assist all departments to improve the provision of IT and telecommunications support to all Squared team members by providing feedback of issues being experienced by the team members to the relevant IT suppliers. Ensure that hardware, software, e-mail, printing, and licensing are appropriate for users. To prepare necessary information as requested by management. To type correspondence and other reports as necessary. To carry out any other appropriate duties as directed by line management. To develop and maintain positive relationships with others, Squared team members, customers, and clients outside the organisation. To assist the smooth running of Squared generally by supporting other departments as the need arises. To comply with the requirements of GDPR regulations. Support the Digital Services Manager to deliver on the roadmap for digital services that will change the service delivery for the better. Attending networking and partnership meetings to gain support and ideas from external organisations. Ensuring that policy reviews are carried out at regular intervals and kept up to date. Understand and follow Squared’s policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures. Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your Manager of any changes in your status. You may be asked to achieve additional objectives and tasks in order to respond to the needs of the developing service, as part of your own personal development or as the role evolves. About you You will play an important role at Squared and both now and as we develop and grow. Squared is searching for innovative ways to enable as many people as possible to benefit from our limited housing resource. We need a driven person who is amicable and influential to join our team of like-minded individuals who are committed to meeting the needs of our customers through delivery of a high-quality services to team members, clients and external professionals. You will have a good level of communication, good level of IT knowledge, proactive problem solving, hard-working, and will be organised, efficient and able to work quickly and accurately under pressure whilst always maintaining professionalism. Having a full UK driving license will be beneficial. You will have experience in: Installing IT hardware, software and printers Microsoft Operating systems (Windows 10 and above) Windows Server Experience (2016 R2 and Above) Microsoft 365 Good understanding of Active Directory, File permissions, DHCP, DNS, Group Policy, TCP/IP Excellent troubleshooting skills (Hardware, Software, Networking) Azure Hyper-V You’ll be willing to go the extra mile to get the job done! You will provide an excellent service to staff ensuring that the reputation and work of the department is of a high standard. The table below details the essential and desirable qualifications, knowledge, experience, and skills you will need to perform in the role successfully. Our selection process will be based on assessing you against this criterion and how you fit with the required behaviours and values. The behaviour and values particularly relevant to this role are detailed in the following section “About Your Journey With Us”