The business helps SME’s get the funding they need, quickly and flexibly. Over the years,they grown to offer a range of financial solutions to clients across all kinds of sectors.
Role Purpose
They are looking for a proactive and organised individual to support their Head of Recoveries with administrative duties, case management and day to day operational tasks. You’ll help keep everything running smoothly, from tracking cases and managing reminders to coordinating with colleagues and third parties, ensuring efficient collection processes.
Responsibilities
* Keep accurate records of all recovery cases
* Carry out regular case reviews to check progress and flag any issues
* Manage and action the company reminder system for upcoming payments and follow-ups
* Update the system with communication, correspondence and developments
* Organise documents relating to debtors, legal actions and insolvency matters
* Send monthly invoices and statements
* Track payment plans, follow up on missed or upcoming payments and monitor outstanding balances
* Draft and send routine recovery emails or letters
* Handle incoming emails, calls and letters relating to recovery matters
* Liaise with solicitors, insolvency practitioners, debtors and third parties as required
* Assist with security checks
* Keep track of insolvency cases
* Help with claim submissions and document preparation
* Monitor updates from the Insolvency Service and insolvency practitioners
* Highlight risks or opportunities to the Head of Recoveries
Skills & Experience
* Strong administrative and organisational skills
* High attention to detail
* Confident written and verbal communication
* Good IT skills (Excel, email, case systems)
* Able to manage multiple tasks and deadlines
Desirable
* Experience with debt recovery, financial services or similar industry
* Knowledge of legal debt recovery procedures (statutory demands, CCJ’s, insolvency)
* Experience in a customer facing role or debtor communications role
About You
* A proactive and reliable individual who:
* Is reliable and professional when dealing with sensitive financial matters
* Is good at prioritising tasks and keeping on top of details
* Comfortable working independently and as part of a team
* Organised, thorough and able to prioritise effectively