Customer Service/Helpdesk Support
3 month initial contract, with change of extension
Watford based
Hybrid role - 2/3 days per week in the office
£12.87 per hour PAYE
Working in the UK Buyer Vendor Support team you will be part of the helpdesk which assists our vendors to book goods into our supply chain, enabling fast flow to our processing centres and out to stores. As part of the role you will assist with:
* Creating vendor booking accounts, resetting passwords and maintenance of account information on the booking portals
* Answering queries on when collections will take place, both on the phone and through emails
* Booking in deliveries into the UK Processing Centres for exception vendors
* Maintaining logs & keeping records up to date
* Emailing to inform vendors of non-compliance
* Running & saving reports
* Resolving issues in regards to collections
* On boarding vendors with our packing, shipping and booking requirements
* Assisting with new Brexit compliance process
Key Skills, Knowledge & Experience
1. Proven strong administrative and organisational skills
2. Confident calling external vendors and speaking on the phone
3. PC literate with intermediate computer skills, good data entry and math skills
4. Demonstrates flexibi...