Community Outreach Engagement Ambassador
Enfield
£19.50/hr
35.00/hr a week
Start date: ASAP
This role is working within the Community Hubs Team, which focuses on early intervention and prevention, working with people to identify and resolve the root causes of their problems. The aim is to prevent escalation of problems, that may in turn impact people's health and wellbeing.
The Community Outreach Engagement Ambassador will support our customers using an early resolution and problem-solving approach. They will enable people to become more self-sufficient and resilient by providing targeted customers with support, access to planned training and awareness raising around key issues.
Community Outreach Engagement Ambassador will:
1. Provide IAG (Information, advice and guidance) service at community hubs and other locations in the Borough, with a view to achieving first time resolution for customers, aimed at supporting people to:
* address debt and stopping financial problems escalating
* secure a home or keep them in their homes
* find voluntary, paid work or educational opportunities
* feel more independent and connected, and less lonely by connecting people to resources
* be able to look after children, keeping them safe, well and in school
* get on-line and improve digital skills or through assisted support help them through the process
2. Focus on early intervention when engaging with targeted customers in order to make timely decis...