Job Summary
The role is primarily line managing the practice reception and administration team, carrying out day to day activities.
The post holder will work closely with (and under the direction of) the Practice Manager to provide the continual improvement of standards across a wide range of clinical and administrative activity, as well as providing an element of cover or source of advice in the event of their absence.
The successful candidate must be able to work on their own initiative and have management experience, along with strong IT skills. You must be organised, confident and flexible and have a friendly and approachable manner and can work under pressure.
N.B. THE PROPOSED START DATE IS NO EARLIER THAN 5TH JANUARY 2026
Key Responsibilities
* To provide day-to-day support, leadership, first line management and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.
* Ensure all reception and administration duties are completed to the highest standard.
* Reception staff annual leave, absence and rotas.
* To provide communications between patients, doctors and other staff.
* Support the Practice Manager in the recruitment and induction of all new reception and administration staff.
* Support the Practice Manager in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc.
* Support the practice manager in the reviewing and updating of practice policies and procedures.
* Work with the Practice Manager and other members of the practice to identify areas for improvement and assist in change management where appropriate.
* Ensure the promotion, monitoring and documentation of performance and quality outcomes targets within the practice (including QOF), and using IT systems and software.
* To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS.
* To introduce new policies and procedures in line with current regulations.
* Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff.
* Manage any staffing issues, disagreements and implement 1st level disciplinary procedures with reception staff.
* To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person.
* To be a point of contact for staff and patient queries and concerns.
* Stationery stock control.
* The greeting of patients, dealing with their enquiries in a courteous and polite manner.
* Deputise for secretary team in the event of annual leave or sickness.
* Dealing with patient complaints relating to front desk/reception services.
* Making appointments and booking patients in for surgeries and clinics.
* Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.
* Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.
* Making appointments: offering and arranging the appointments for doctors, helping to arrange clinics.
* Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues.
* Setting up new members of staff in the clinical and other IT systems.
* Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice.
* Providing support and ensure training for current and new staff is carried out.
* Support Care Coordinators in developing and maintaining effective call and recall systems for patient services and reviews.
* Training of staff on practice IT systems as necessary.
* To promote Equality and Diversity and Health and Safety in themselves.
Person Specification
Experience Essential
* Experience of working in a management position
* Experience of managing a team
Desirable
* Experience of working in a GP Practice
Skills and General Essential
* Good organisational skills
* Be able to work under pressure
* Be flexible in covering annual leave
Disclosure and Nuisance
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Bodmin Road Health Centre
Bodmin Road Health Centre
Bodmin Road
Sale
Cheshire
M33 5JH
Employer's website: https://www.bodminroadhealthcentre.co.uk/
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