Overview
As an Installation Specialist based in one of our Customer Delivery Hubs, you will bring our John Lewis service to customers’ doors and install products in their homes as part of a 2-person delivery crew. The role requires you to be 18 years or older.
Key Responsibilities
* Be an ambassador for the John Lewis brand with customer service as your top priority.
* Assist with loading deliveries onto the lorry in collaboration with the warehouse team.
* Respect and protect customers’ homes, handling unexpected situations to find the best solutions.
* Install products efficiently and demonstrate how they work after installation.
* Stay up to date with new products and technologies to perform at your best.
* Maintain a safe working environment.
Essential skills/experience
* Previous installation experience; training available through our installer accreditation.
* Manual C1 UK driving licence (maximum 6 points).
* DCPC and Tachograph Card.
* Previous experience driving a 7.5 tonne vehicle.
* Previous experience in a customer-facing role.
* Excellent verbal communication skills, both over the phone and in person.
* Ability to handle the physical demands of the role (delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).
* Good understanding of technology.
Desirable skills/experience
* Installation and disconnection of white goods.
* TV installation.
* Assembly of flat-pack furniture.
About the Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We work as Partners, driven by our purpose to build a happier world, and we are focused on delivering brilliant retail experiences with innovation and service.
Important notes
Some roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed during the recruitment process. DBS checks will be carried out by a third-party body, and financial probity checks may also be required for some roles. Applications may close early if there is high interest. We support flexible working where possible; discuss options with the hiring manager during your interview.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Retail
#J-18808-Ljbffr