Do you want to play a critical role in powering one of the world’s most recognisable brands behind the scenes?
We’re looking for a Customer Service Coordinator to join Monster Energy’s EMEA Supply Chain team. This is a high-impact role where detail, speed, and action make all the difference. This is a 12-month FTC.
Monster isn’t corporate. Monster is bold, fast, disruptive, and unapologetically ambitious.
Founded in 2002, Monster Energy has grown into one of the leading brands in the global energy drinks category. With over 4000+ employees worldwide and 138+ million cases sold across EMEA in 2023, Monster operates at serious scale, but with the mindset of a challenger brand.
Monster’s brand is aggressive, cool, dark, mysterious, and fun.
The Monster culture? High-energy, accountable, and built on people who take ownership.
The Role:
* Manage live customer orders using SAP, ensuring accurate processing from order receipt through to final archive
* Oversee the full administrative process relating to customer order fulfilment
* Deliver excellent customer service, ensuring clear and proactive communication with customers
* Process customer orders in a timely and efficient manner
* Build a strong understanding of market and customer requirements across the EMEA region
* Coordinate and resolve customer issues by working with Co-Packers, Transport Management, and Finance
* Collaborate with the Operations team to analyse order volumes against forecasts and review stock availability
* Ensure orders are processed correctly, and documentation is maintained through to completion
* Assist the Finance team with system reconciliation and month-end processes
About You:
* Strong customer service and stakeholder management skills
* Highly organised with the ability to manage multiple tasks and priorities
* Confident using Microsoft Office, including Excel, Word, and Outlook
* Able to use initiative and take ownership of tasks and problem-solving
* Tenacious and detail-oriented, ensuring tasks are followed through to completion
* Comfortable working in a fast-paced, growing environment
* Strong communicator, able to work effectively with stakeholders at all levels of the organisation
* Experience with SAP is desirable
* A background in transport, logistics, or supply chain operations would be advantageous