First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.
First Response Group is committed to encouraging equality, diversity and inclusion across our workforce and eliminating unlawful discrimination. We are a Living Wage Foundation Recognised Service Provider, accredited to the Inclusive Employers Standard, a Disability Confident Committed employer and a signatory of the Armed Forces Covenant.
About the RolePatrolling & Monitoring: Conduct regular patrols (including mobile patrols where applicable) to detect signs of intrusion, damage, or suspicious activity.
Access Control: Monitor entrances and exits, verify passes, and authorise visitors in line with site protocols
Incident Response: Respond promptly to alarms, emergencies, and incidents, following established procedures.
Customer Service: Provide a professional, approachable presence and assist visitors, staff, and contractors courteously and efficiently.
Reporting: Maintain accurate logs and incident reports for compliance and handover purposes.
Health & Safety: Identify and report hazards, ensuring a safe environment at all times.
Requirements
Skills & Competencies:
Excellent communication and interpersonal skills
Strong attention to detail and observational ability
Ability to remain calm and professional under pressure
Reliable and trustworthy with a flexible approach to working hours
Ability to work independently and as part of a team
Qualifications:
Valid SIA licence
Driving Licence
5-year checkable work or education history
Willingness to work a variety of shifts, including nights, weekends, and holidays
FREC 3 (desirable)