Job Overview
Customer Service Administrator
Our client based in Atcham is looking for a temporary to permanent part‑time customer service administrator to join their busy team, helping to support the senior staff.
Responsibilities
As part of the role, you will be supporting customers using the companies and clients services, focused on customer education, service communication, KPI understanding, complaints handling, and staying up to date with national partner system updates to ensure a consistent, informed, and 5‑star customer experience across all networks.
You will also be supporting customers with booking, tracking, manifests, and portal usage, explaining network‑specific service levels, managing expectations on waiting times, and serving as the first point of contact on network processes and supporting customer understanding of service options, premiums, and surcharges while assisting with tariff changes and commercial communications.
Additionally, you will update customers on network trading days and service calendars, communicate bank holiday, peak, and network‑specific service changes with operations to ensure consistent and accurate messaging, monitor partner communications, bulletins, and system notices, translate system or process changes into clear, customer‑friendly guidance, and share relevant updates with internal teams to ensure aligned understanding.
Qualifications
* Customer service or administration experience
* Confident explaining systems, services, and processes to customers
* Strong written and verbal communication skills
* Organised, detail‑focused, and calm under pressure
* Customer‑focused and professional
* Proactive and keen to stay up to date with change
* Well organised, reliable, and solution‑focused
Hours
Hours: 9‑3pm (slightly flexible), 20‑25 hours per week, Monday – Friday
Salary
£13.46 per hour
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