The role
Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on a permanent basis at our scheme in Birmingham.
Your responsibilities will include offering a frontline service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities in the midlands.
To excel in this role be willing to work onsite at schemes demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team!
Please note this is a full time role working based at Kings Heath, Birmingham.
What you’ll be doing
1. Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.
2. Deliver the service in line with agreed parameters for the role.
3. Conduct assessments of risk and need and provide personalised support to residents.
4. Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
5. Work closely with other agencies to ensure residents are able to access a full range of services and support.
6. Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.
What you’ll need
7. Understanding of the diverse needs of older people
8. Able to develop partnership working internally and with other agencies to generate effective solutions to problems
9. Ability to manage time & tasks effectively, work well under pressure both individually and in a team
10. Customer-focused and experience of providing excellent customer care and an interest in the Housing sector
11. Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision
12. Able to receive and respond to customer feedback and complaints professionally at all times
13. A commitment to taking personal responsibility for sharing information