Customer Service Advisor
Syston, Hybrid (2 days office based)
£23,754 + bonuses
* Do you have experience handing a large amount of inbound calls in a contact centre team?
* Are you passionate about resolving customer issues and complaints?
* Do you want to work for a business who celebrate success & offer great training?
The Company:
ER Recruitment are working with a growing brand who are continuing to dominate the market. They are looking for personable, professional customer service advisors to join their contact centre team. These individuals will be responsible for handling a wide range of inbound calls and emails from both commercial and domestic customers, providing a leading service on behalf of the brand.
Role & Responsibilities of the Customer Service Advisor:
1. To work towards annual objectives, for KPI’s to include talk time, wrap time, call answer rate and quality monitoring.
2. Handling a large number of calls communicating with customers over the phone and email.
3. Own and resolve all queries and issues effectively and efficiently.
4. Investigating issues and working towards positive outcomes.
5. Working in a busy environment, prioritising tasks in order of importance.
6. Delivering great customer service at all times.
7. Inputting customer data into the busi...