About Us
Rejuvenation Rooms is a leading aesthetics clinic in King's Lynn, Norfolk. We pride ourselves on delivering outstanding client care and exceptional treatments in a luxurious, welcoming environment. As we continue to grow, we are looking for a professional and enthusiastic Front of House Receptionist to become a vital part of our team.
Job Overview
This is a full-time, in-clinic position, where you will be the first point of contact for our clients, offering a warm welcome, professional support, and ensuring the smooth running of our front-of-house operations. You will be a key team member, supporting both our clients and clinical team to deliver a seamless first class experience.
This is a reception-only role with no treatment responsibilities. Previous reception experience is essential.
Key Responsibilities
* Welcoming clients with warmth and professionalism
* Maintaining a clean, organised, and calm reception environment
* Serve as the first point of contact for client enquiries, either in-clinic, over the phone or online.
* Managing appointment bookings, diary optimisation, and cancellations using our clinic management system
* Supporting the team with daily front-of-house duties including taking payments, handling client data and general administrative tasks
* Liaising with the clinical team to ensure a positive and smooth client journey,
* Supporting follow-up communication with clients to ensure they feel informed and cared for.
* Assisting in explaining treatment plans and finance options to clients when required.
* Uphold strict confidentiality standards in accordance with data protection regulations.
Key Skills & Attributes
We are looking for someone who is:
* Dynamic, proactive, and takes pride in their work with a high desire to elevate our clients experience.
* Ability to use initiative and forward planning
* A confident communicator with a friendly, professional manner
* Able to work both independently and as part of a close-knit team
* Organised, efficient, and able to complete tasks in a timely manner
* Proficient in typing and fully computer literate, including using spreadsheets and analysing data.
* Able to approach potentially sensitive conversations with clients using empathy and clarity
* Passionate about the aesthetics and wellness industry (previous industry experience is advantageous but not essential)
What We Offer
* A positive and professional working environment in a highly respected clinic
* Supportive team culture with ongoing in-house training
* Opportunity to be part of a growing, forward-thinking business within the aesthetics sector
* Staff discounts on selected treatments and products
* Free, on site parking
How to Apply
If you're passionate about providing exceptional customer care and would love to be part of a results-driven, client-focused team, we'd love to hear from you.
Please submit your CV and a brief covering note outlining why you're the perfect fit for this role.
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Expected hours: No less than 36.5 per week
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person