Job Overview
Are you a motivated, reliable individual with experience in community settings? We are recruiting a Care Navigator to join our supportive team within Integrated and Community Care Services at University Hospitals Coventry and Warwickshire NHS Trust.
Care Navigators play a vital role in helping people live independent lives by connecting them to community resources. You will put people at the centre of every interaction, exploring what matters most to them through holistic wellbeing assessments and facilitating access to health, social care, and community resources. You will empower individuals to achieve their goals.
Within an Integrated Neighbourhood Team you will work alongside nurses, therapists, and social care colleagues. You will receive monthly supervision from the Care Navigation Lead and an annual values‑based appraisal.
The role operates Monday to Friday, 8:00–16:00, with flexibility for future service needs. It is based at Newfield House, Kingfield Road, Coventry, with occasional travel to other sites.
Responsibilities
* Assist people to live independent lives by connecting them to community resources and facilitating holistic wellbeing assessments.
* Develop clear, achievable plans and communicate them to individuals.
* Organise and prioritise your own caseload, respond to changes in need and ensure appropriate escalation of concerns.
* Maintain accurate records, monitor progress against agreed goals and adapt support as situations evolve.
* Communicate regularly with a wide range of professionals to share updates and progress.
* Help individuals access practical solutions such as equipment, community groups or voluntary sector services, encouraging confidence and self‑management.
* Support patient flow by preventing unnecessary admissions and supporting timely discharge back into the community.
* Deliver face‑to‑face and telephone contacts, including home visits to gather comprehensive histories and determine health and social prescribing needs.
* Collaboratively liaise with health, social care and private sector agencies to signpost and facilitate referrals.
* Supporting clinical triage to meet patient needs and help deliver service outcomes.
* View, access and process data from multiple Trust information systems to support care navigation.
Qualifications & Requirements
* Excellent communication skills and the ability to work independently.
* A passion for helping people live safer, more independent lives.
* Full UK driving licence (international driving licences are not accepted).
* Provision of an immunisation and vaccination report from your current UK occupational health provider or GP.
* Experience working in community settings is preferred.
Additional Information
This advert closes on Thursday 23 April 2026.
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