Job Title: Reception Manager / Head Receptionist
Hours: 42.5 hours per week, 5 days out of 7 days
Pay: £32,000.00 per year
At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion.
We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts.
Key responsibilities include overseeing check-in/check-out of guests, handling inquiries and special requests, and managing a reception team. Ensuring a smooth and efficient guest experience:
* Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience.
* Operations management: Manage all front desk operations, including check-in/check-out. guest inquiries and supporting reservations.
* Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team.
* Problem-solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls.
* Sales and promotion: Use sales skills to promote additional hotel services and facilities.
* Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting.
Required skills and experience
* Leadership: Demonstrated ability to lead and motivate a team.
* Customer service: Strong focus on providing excellent guest service.
* Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations.
* Technical skills: Proficiency with property management systems, booking and reservation systems is required.
* Communication: Excellent communication and interpersonal skills.
* Experience: A minimum of two years in a similar role is required.
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Free parking
Work Location: Onsite
Please click 'Apply' to forward a copy of your CV