Working here isnt just a job. You can advance your career at Avove, and well reward you with a range of benefits that recognise great work. We provide full training and continuous development to help you reach your potential. We strive to create an inclusive working environment where everyone can be themselves. Join us and take the next step towards a fulfilling career.
About the role
The Customer Experience Advisor is to play a pivotal role in communicating our programme of works to customers and stakeholders across the region. This position will involve proactively reaching out to all customers, using available contact details to inform them of appointment times and dates for scheduled work. You will be responsible for capturing a comprehensive range of customer requirements, from access arrangements to any structural concerns, ensuring that no detail is overlooked.
This is a full-time permanent role and will be based at our office in Bradford along with working from home on a hybrid basis.
What will your day look like
Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels.
Ensuring the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
Ensure that all client and customer operational require...