Job Overview
An exciting opportunity has arisen for an
Elective Bookings Officer
to join the Surgery Waiting List Bookings Team at Frimley Park Hospital. This role is based at Albany Park. The post holder will be responsible for a variety of tasks related to booking and rescheduling inpatient procedures. The successful candidate will be expected to work both independently and collaboratively within the team. This is a part-time position, working 22.5 hours per week, offered on a 12-month fixed-term contract (FTC).
Main duties of the job
The ideal candidate will possess: - good communication skills, handling both internal and external telephone calls- a flexible approach to work and the ability to work independently and as part of a team. An eye for detail in data collection and recording, and an awareness of local and national targets. This post is an excellent opportunity to develop skills working within the Elective bookings team in a band 3 job role.
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
Frimley Health Trust benefits on Vimeo
Detailed Job Description And Main Responsibilities
To communicate with patients in an efficient and courteous manner to arrange, modify or cancel their inpatient procedures. Generating patient admission letters from the computer system and updating records accordingly. Ensuring all records and requests are dealt promptly and accurately filed and maintained. To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment. To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure.
Person specification
Qualifications
Essential criteria
* GCSE English and Maths pass or equivalent
* ECDL or equivalent
Desirable criteria
* NVQ Level 2 Administration or equivalent practical knowledge
Experience
Essential criteria
* Experience of working in a hospital or busy office environment.
* Significant experience in difficult patient situations.
* Minimum of 1 year customer care experience
Desirable criteria
* Call centre experience
* NHS experience
Skills and Knowledge
Essential criteria
* Good communication skills both verbal and in writing
* Demonstrate attention to detail and accuracy when completing tasks
* Ability to work under pressure
* Ability to work using own initiative
* Excellent customer service skills and evidence of dealing with telephones and meeting targets
Desirable criteria
* Call centre experience
* Good knowledge of NHS targets
* Knowledge of clinical and surgical procedures
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values –
Committed to Excellence, Working Together, Facing the Future
, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates' investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now