Overview
Bonus Schemes: Includes an uncapped OTE and bonus scheme which can be discussed further at interview.
Marshall Motor Group was established in 1909 by David Gregory Marshall. We are now the UK's 7th largest motor retail group (AM100 11/24) and operate 130+ car, van, truck and bike franchise stores across the UK. Our vision is to be the UK's premier automotive retail group as recognised by our colleagues, customers and business partners. We aim to create a people centric culture and operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group, the largest vertically integrated digital used car marketplace in Europe, giving you peace of mind and transparency that you are dealing directly with a trusted company.
The role
As a Service Advisor, you play a vital role in the store, being the point of contact for customers.
* Establish and manage the customer relationship ahead of their booking, greeting them on arrival
* Support the customer's experience through their Marshall journey in a positive and proactive manner
* Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
* Complete all administration duties linked to the customer in an accurate and sympathetic manner
* Proactively supporting the customer with future requirements
* Working as part of a team to drive outstanding customer service and retention
You will be based front of house in the showroom, so you need to be passionate about helping customers. Full training is provided, so you don't need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.
Who you are
* Previous customer service experience is essential
* You will be passionate about the customer journey and giving a great customer experience
* You are comfortable working to deadlines and managing customer expectations with regular communication and updates
* You will have strong attention to detail and be organised as you will manage your own customer base and workload
* Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
* Tech savvy, ideally having used CRM systems in the past
Benefits
25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
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