First Point Group is recruiting for a Technical Account Manager (SaaS) with Account Management experience (upselling / cross-selling / winning new business) so that you are comfortable having technical discussions with prospects (such as API Integrations etc.). Ideally you will have 10+ years of experience on behalf of a global provider of SaaS-based software solutions for the telecommunications industry. The successful candidate must have proven experience managing international tier-1 customers, selling complex software solutions, and operating in an international account environment.
This is 100% remote working and a chance chance to work with an international provider of complex software solutions to some of the world's leading telecom operators. The key accounts that you will manage are based in America, which means the successful person must be flexible with their working hours against American timezone.
PLEASE NOTE - sponsorship can not be provided. Candidates must live in the Portugal with valid rights to work.
THE OPPORTUNITY
* 75% farming initially - this is a customer-focused Key Account Manager position, you will be introduced to existing strategic accounts and be responsible for developing and expanding business within these accounts.
* 50% hunting over time - this role will evolve with an in hunting activity as the account base matures and new opportunities are identified.
You will work with Tier-1 and Tier-2 telecom operators and enterprise customers, managing long-term relationships, driving adoption of SaaS solutions, and identifying expansion opportunities across products, regions, and use cases.
RESPONSIBILITIES
* Own and manage a portfolio of strategic international key accounts, with an initial focus on account growth, retention, and expansion
* Act as the primary commercial point of contact for customers, building trusted, long-term relationships
* Drive upsell and cross-sell opportunities across software modules, features, and services
* Manage complex enterprise stakeholders, including technical, commercial, and executive decision-makers
* Coordinate internally with pre-sales, product, delivery, and support teams to ensure successful customer outcomes
* Lead renewals and commercial negotiations, ensuring strong customer satisfaction and recurring revenue growth
* Identify and develop new business opportunities within existing customers, transitioning into light hunting over time
* Work effectively across multiple time zones, including regular interaction with US-based customers
* Maintain accurate forecasting and account planning in CRM systems
EXPERIENCE
* Minimum of 10+ years of proven experience as a Key Account Manager / Account Manager / Customer Success–led commercial role within: SaaS / Telco software / OSS / BSS / network intelligence / analytics platforms
* Strong background in farming existing enterprise accounts, with demonstrable growth and retention success
* Experience managing international customers; exposure to US and/or APAC accounts is highly desirable
* Comfortable working flexible hours to support customers in American time zones
* Experience selling complex, high-value software solutions with long sales cycles
* Strong commercial acumen, negotiation skills, and stakeholder management capability
* Ability to operate in a scale-up or high-growth vendor environment
* Self-motivated, structured, and comfortable working autonomously