Core Responsibilities
The core responsibilities of the receptionist/administrator are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.
* Maintain and monitor practice appointment system
* Process personal, telephone and e-requests for appointments
* Answer incoming phone calls, dealing with the callers request appropriately
* Signpost patients to the correct service
* Initiating contact with and responding to requests from patients, team members and external agencies
* Data entry of new and temporary registrations and relevant patient information as requested
* Input data as necessary onto patients healthcare records
* Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
* Manage all queries as necessary in an efficient manner
* Carry out system searches as requested
* Support all clinical staff with general tasks as required
* Photocopy documentation as required
* Maintain a clean, tidy and effective working area
* Monitor and maintain the reception area and notice boards
Additional Responsibilities
* Action incoming emails and correspondence as necessary
* Complete opening and closing procedures in accordance with the rota
* Partake in audit as directed by the audit lead
* Support admin team, providing cover during absences
* Scan patient related documents and attach scanned documents to patients healthcare record
#J-18808-Ljbffr