Anexcellent opportunity has arisen for an experienced and enthusiastic managerto join our Clinical Genetics team within the Pathology Clinical ServiceUnit.
GenomicMedicine is an exciting and rapidly developing area and is influencing a vastrange of clinical decision-making. The Clinical Genetics service will need toadapt and respond to its increasingly important role both within the Trustand regionally. In conjunction with the Clinical Lead and Genetic CounsellorManager, you will have a pivotal role in delivering the vision for theservice, and be responsible for the operational management of the ClinicalGenetics department.
Ouraim is to deliver the highest quality service for our patients every time andwe are consistently looking to improve our services in order to do so. Youwill need a strong focus on improving patient care through the developmentand delivery of high quality clinical services.
Weare looking for someone who is able to engage with the clinical teams toprovide visible leadership, prioritise workload, challenge appropriately, andbe flexible in dealing with and responding to change. You must have goodrange of interpersonal and communication skills and have the ability to builddevelop and motivate a team effectively.
Interviewsare provisionally scheduled for 19th September 2025.
Closingdate: 4th September 2025
Main duties of the job
TheService Manager will be responsible for a complex programme of interdependentprojects that span a number of CSUs and the development of financiallyaffordable solutions to capacity and quality constraints and the integrationof services across the health economy. This will enable the development,delivery and maintenance of performance targets and plans.
TheService Manager will ensure that robust activity and financial managementsystems are in place during the planning period to maintain businesscontinuity. Specifically the post holder will work with the lead clinicianand Counsellor manager as a triumvirate team for clinical genetics, ensuringthat operational performance and access targets are met across the regionaloutpatient clinics that it provides, and take the lead in developingeffective business processes and systems within the department to enable thesustained delivery of key operational targets. The post holder will also line manage theclinical genetics business support manager.
About us
THELEEDS WAY VALUES
Ourvalues are part of what make us different from other trusts, so we see thisas a strength, as well as a responsibility. They have been developed by ourstaff and set out what they see as important to how we work. Our five values are:
Accountable
Empowered
Allour actions and endeavours will be guided and evaluated through these values
Additionallythe following are core values which relate specifically to this post:
Commitment to ensuring the deliveryof high quality evidence based care
Professional image and positiveapproach to problem solving.
Maintain positive workingrelationships with others
Commitment to own personal andprofessional development and the development of others within the team.
Honest and fair minded with apositive attitude to change
Willingness and ability to travelaround and between Trust sites, and to key stakeholders.
LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.
Job responsibilities
BusinessDelivery and Operational Service Delivery
To lead on the delivery ofoperational service targets within the Clinical service Unit to ensure thatincome is maximised and targets achieved.
To line manage the ClinicalGenetics Business support manager Manager, and have overall accountabilityfor the performance of the patient administration function, ensuring servicesare managed within agreed budgets.
To ensure the development ofeffective business systems and procedures within the Directorate.
To ensure that robust activity andfinancial management systems are in place to maintain business continuityduring planning and commissioning of the service plans.
To monitor contract activity andensure that systems are in place to deliver planned contract activity.
To ensure that appropriate riskmanagement strategies are developed and that the risk register is updatedregularly to reflect the current issues facing the service.
Delegated budget holder
To be involved in budget settingfor services
To create, collate, interpret,analyse, data to turn into useful information to enable Clinical Service Unitto monitor and control performance and quality along with changes infinancial activity modelling. This includes the use of formulae.
Participate and deliver qualityassurance checks and visits within the clinical environment e.g. wards,outpatients etc. with matrons to review the environment, equipment and ensureit meets the necessary standards.
Participate in quality assurance offacilities for example, when commissioning/relocating services, to ensurethat facilities comply with national guidelines and legislation.
ServiceDevelopment
To take lead responsibility fordeveloping a robust project management framework to support the delivery ofservice changes, including the preparation of a detailed project plans, keyoutcomes, deliverables and timescales.
To ensure that projects aredelivered within the available resources and to the agreed timescales,providing regular highlight reports to the Clinical Service Unit, GeneralManager.
To play a leading role in projectgroups ensuring that the work of various sub groups are on track, that theproject as a whole is coordinated and that significant issues/problems areraised in a timely manner, enabling early remedial action if required throughthe development of options and recommendations to mitigate risk.
To propose changes to processes,procedures and patient pathways. To lead on developing new processes andprocedures, supporting development of clinical protocols and models ofdelivery at regional level.
To identify areas of improvementwithin the service and lead on the development of required changes to impacton access, quality, performance and finance. Sometimes these servicedevelopments will have a national profile.
To be involved in the developmentand creation of policies, some of which may impact on other Regionalorganisations and units, District General Hospitals etc.
To implement and performance manageadherence to Trust and departmental service policies.
To ensure active engagement andownership of key stakeholders in the project liaising with key professionsincluding clinicians, managers, nursing, service users and planners.
To act as a change agent,consulting with all involved parties, gaining agreement and approval for newways of working. Ensure new patternsof work are monitored and evaluated.
To establish and maintain aneffective communications strategy, to ensure that all stakeholders are fullyinformed.
To take the lead on the developmentof revised finance and activity plans, working closely with clinical andfinance colleagues to identify the costs of the agreed packages of care, anda revised pricing structure.
To represent the Trust indiscussion with commissioners about any revisions to activity levels, prices,and service specifications
To work with the Lead Clinician,and Counsellor Manager to develop business cases for equipment or staffing.
To develop and deliver on amarketing strategy for the service units
To ensure training and inductionpackages are in place for all staff groups.
GeneralManagement
To deputise where appropriate forthe CSU General Manager
To attend and contribute as a keymember at the Clinical Service Unit Team meetings
Investigate complex complaints inline with the Trusts Complaints Procedure and ensure that all complaints areused positively to improve service deficiencies
Research/AuditActivity
Tocontribute to staff surveys, Clinical Service Unit patient experience surveysetc to identify areas of improvement.
Toregularly conduct audits such as secretarial audits, outpatient follow ups,re-admissions, monthly key performance indicators, length of stay, theatreutilisation, delayed discharges.
Supportthe setup of clinical trials, work with clinical and research teams tomonitor the recruitment of patients and ensure the business process thatco-ordinates the R&D programmes are effective.
Healthand Safety/Risk Management
All staff are responsible forworking with their colleagues to maintain and improve the quality of servicesprovided to our patients and other service users. This includes complying at all times withthe Leeds Teaching Hospitals NHS Trust Policies, including Health and Safetypolicies, in particular by following agreed safe working procedures, andreporting incidents using the Trust Incident Reporting system.
InfectionControl
The jobholder must comply at alltimes with the Leeds Teaching Hospitals NHS Trust Infection Control policies,in particular by practising Universal Infection Control Precautions. Handhygiene must be performed before and after contact with patients and theirenvironment.
Equalityand Diversity
The jobholder must comply with allpolicies and procedures designed to ensure equality of employment and thatservices are delivered in ways that meet the individual needs of patients andtheir families. No person whether theyare staff, patient or visitor should receive less favourable treatmentbecause of their gender, ethnic origin, age, disability, sexual orientation,religion etc.
Patientand Public Involvement
The Trust has a statutory duty toinvolve patients and public in evaluating and planning services. All staff has a responsibility to listen tothe views of patients and to contribute to service improvements based onpatient feedback.
Trainingand Personal Development - Continuous Professional Development
The jobholder must takeresponsibility in agreement with his/her line manager for his/her ownpersonal development by ensuring that Continuous Professional Developmentremains a priority. The jobholder willundertake all mandatory training required for the role.
Respectfor Patient Confidentiality
The jobholder should respectpatient confidentiality at all times and not divulge patient informationunless sanctioned by the requirements of the role.
Person Specification
Qualifications
* Study at Masters level or the equivalent in relevant experience.
* Management Qualification.
* Business Qualification (Diploma Level)
* Virginia Mason Lean for Leaders full Qualification
Experience
* Experience at middle management level in the NHS, including business planning and budgetary management and service improvement.
* Able to prepare business cases/lead others through the process.
* Experience in presentation, coaching and facilitation
* Experience of influencing in local network or integrated care models
* Experience of service user engagement programmes and co-production
* -Ability to analyse complex information to support managerial decision making.
* -Strong financial management skills; able to independently manage complex income and expenditure budgets and deliver cost improvement schemes.
* -Good communication, presentation & interpersonal skills
* -Performance management skills.
* Knowledge and awareness of:
* 2.National service frameworks.
* 3.National maternity strategy and policy
* 4.Clinical Governance
* 6.Organisational Development
Skills & behaviours
* High degree of report writing skills.
* Ability to cope with high levels of pressure
* Able to influence, inspire, and effectively work with those around him/her
* Experience as well as knowledge of all activity targets, managing waiting lists and maximising income.
* Able to influence, negotiate and build working relationships.
* Self-motivated, highly organised, Focussed and results oriented and can lead and deliver through others.
* Ability to cope with high levels of pressure
* Has the ability to quickly and effectively establish the respect of colleagues and other health professionals.
* Strong prioritisation skills with the ability to manage competing demands.
* Aptitude to be a self-starter in keeping up to date and increasing depth knowledge of the genomics agenda
* Skills and knowledge relating to private income generation and marketing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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