Elvet Recruitment are working with a successful property development company to assist them in finding a Customer Care Co-ordinator to cover maternity leave based ion their offices in South East Northumberland This company has ambitious plans for growth, with multiple new sites starting and a strong focus on delivering high-quality homes. As a Customer Care Co-ordinator, you will play a key role in supporting the post-sale process, ensuring that customers are happy with their new homes and that any issues are resolved quickly and efficiently. You will act as a central point of contact for customers, liaising with construction teams and sub-contractors to provide an exceptional after-sales service. What You’ll Be Doing: * Supporting the post-sale customer care process and ensuring any defects are rectified promptly * Liaising with customers, sub-contractors, and internal teams to coordinate repairs and appointments * Monitoring snagging and associated requirements to ensure customer satisfaction * Collating evidence of defects and identifying any trends * Ensuring resolutions are escalated and communicated appropriately * Processing invoicing and maintaining accurate records * Contributing to improvements and efficiency in the customer care function * Supporting the overall delivery of business success through a robust customer care service What We’re Looking For: * Excellent communication and customer care skills * Ability to remain calm in challenging situations * Strong diary management skills * Knowledge of NHBC standards * Full UK Driving Licence * Previous experience using COINS (desirable) Role Information: * Temp role covering maternity leave * Monday to Friday, hours in line with business needs * Salary: from £28,922 per annum * Location: Various sites as required This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client. By applying for this job you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website Please call Heather Sweetman at Elvet Recruitment to discuss in more detail