Remote with occasional office attendance in the South West. Initially it will require more presence as their is a team to manage.
A leading UK retail and distribution business is seeking an experienced Customs Manager to join its growing Import & Supply Chain function. This is an exciting opportunity to play a key role within a fast‑paced organisation handling high‑volume international imports across the UK and Europe.
The Role
Reporting into the Head of Shipping, you will oversee customs compliance, tariff classification, customs warehousing processes, and import/export documentation requirements across the UK & Ireland.
You will lead a small customs team while supporting wider business operations, ensuring compliance with current HMRC and EU regulations and implementing best practices to support future growth.
Key Responsibilities
* Manage and develop the customs/import compliance team
* Oversee tariff classification and customs compliance processes
* Monitor customs clearances, documentation accuracy, and reporting
* Support customs warehousing and CFSP compliance requirements
* Ensure compliance with UK, NI, ROI, and EU import/export regulations
* Maintain up‑to‑date knowledge of HMRC and EU customs legislation
* Support customs audits, reporting, and process improvements
* Deliver training and guidance across the business on customs procedures
* Lead projects relating to evolving customs and trade regulations
* Identify efficiencies and cost‑saving opportunities within import operations
Experience Required
* Proven experience in Customs Management or Trade Compliance
* Strong knowledge of UK customs procedures and import regulations
* Experience with:
* Tariff classifications
* Customs warehousing / CFSP
* Rules of Origin and tariff preferences
* Northern Ireland movements (TSS)
* Republic of Ireland import procedures
* Customs reporting and compliance checks
* Understanding of current EU/UK regulations including CBAM and EUDR
* Strong Excel and data analysis skills
Ideal Candidate
You will be highly organised, detail‑focused, and comfortable working in a busy operational environment. The role suits someone proactive, solutions‑focused, and confident managing both compliance and people responsibilities.
Salary can be slightly flexible to ensure the right calibre of individual in this business critical role.
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