We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. As a Fraud Specialist at Zopa, you will be responsible for reviewing and managing daily fraud cases, as well as investigating fraud cases across all Zopa products. This role requires a keen eye for detail, the ability to gather key evidence to support a claim or investigation (including experience in document review and call listening of suspicious contacts), and an inquisitive nature. Working pattern: This is a hybrid role, with the team working in the office three days a week. Your working week will consist of 7.5 hour shifts scheduled between 8:00 am and 8:00 pm, Monday to Friday. You will also be required to work one day of the weekend every other week, from 9:00 am to 5:30 pm, which will be worked remotely. If you work a weekend day, you will receive a day off during the week in lieu. In addition, you will be required to work on two bank holidays per year, for which you will receive time off in lieu. A day in the life: • Conduct end-to-end investigations into suspected fraud cases, ensuring findings are clearly documented and outcomes are well-reasoned • Review fraud claims and suspicious activity alerts, gathering relevant evidence and escalating where appropriate • Maintain clear communication with customers during investigations, managing expectations and providing updates • Support fraud prevention through risk-based decisions on applications and transactions, ensuring compliance with regulatory requirements • Liaise with external parties (e.g., banks, law enforcement, fraud prevention agencies) when required to share intelligence or resolve cases • Escalate suspected first-party fraud and contribute to internal reporting processes • Provide guidance, training, and support to colleagues on fraud-related queries and referrals • Assist team leaders and seniors with ongoing fraud prevention initiatives and process improvements. About you: • Proven experience of working in a similar fraud detection/prevention role within a financial institution • Previous experience and knowledge of the use of Cifas and Visa • Knowledge of Fraud and AML laws and regulations • High level of attention to detail with regard to documentation examination • Excellent communication and customer service skills • Ability to work under pressure and able to prioritise tasks and cases • Adaptable in a fast-paced environment • A team player that acts with integrity and treats our customers and associates with respect • Bonus points for: Previous experience using Salesforce • Have knowledge of the rules, regulations and reputational risks to further improve the fraud investigation’s processes • Experience working across multi-products.